Refund policy
Last updated: February 24, 2026
At Fakhre Leather Works LLC, customer satisfaction is important to us. Because our products are handmade, we kindly ask you to read this policy carefully before making a purchase.
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1. Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
• The item must be unused and unworn
• The item must be in its original condition
• The item must be returned in its original packaging
• Proof of purchase is required
If 14 days have passed since delivery, we cannot offer a refund.
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2. Non-Returnable Items
The following items are non-refundable:
• Custom or personalized products
• Made-to-order items
• Items purchased on final sale
• Gift cards
Custom sandals made according to customer measurements or special color requests are not eligible for return unless defective.
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3. Damaged or Defective Items
If your item arrives damaged or defective:
• Contact us within 7 days of delivery
• Provide clear photos of the product and packaging
If approved, we will:
• Offer a replacement at no additional cost, or
• Issue a full refund
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4. Exchanges
We accept exchanges for sizing issues within 14 days of delivery.
Customers are responsible for:
• Return shipping costs
• Any customs fees related to the return
The item must be unused and in original condition.
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5. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
We are not responsible for lost return packages.
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6. Refund Process
Once we receive and inspect the returned item:
• You will be notified by email
• If approved, your refund will be processed to your original payment method
Refund processing time:
• 5–10 business days (depending on your bank or payment provider such as Stripe)
Original shipping costs are non-refundable.
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7. Order Cancellation
Orders may be canceled within 12 hours of purchase.
After production has started or the item has been shipped, cancellation is no longer possible.
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8. Late or Missing Refunds
If you have not received your refund:
1. Check your bank account
2. Contact your credit card provider
3. Contact your bank
If you still have not received your refund, contact us at:
Contact@Fakhremade.com
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9. Contact
Fakhre Leather Works LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States
Email: contact@fakhremade.com