Privacy policy

Last updated: February 24, 2026

Fakhre Leather Works LLC (“we”, “our”, or “us”) operates this website and online store (the “Services”). Our store is powered by Shopify Inc., which enables us to sell our products and services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our Services, you agree to the practices described in this Privacy Policy.

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1. Personal Information We Collect

We may collect the following categories of personal information:

A. Contact Information

• Full name

• Billing and shipping address

• Email address

• Phone number

B. Payment Information

• Credit card or debit card details

• Transaction details

• Payment confirmation

⚠️ All payments are securely processed through third-party payment providers including Stripe and Shopify Payments.

We do NOT store your full credit card information on our servers.

C. Account Information

• Username and password

• Preferences and settings

D. Order & Transaction Information

• Items viewed, added to cart, purchased, returned or exchanged

• Order history

E. Device & Usage Information

• IP address

• Browser type

• Device information

• Pages visited

• Cookies and similar technologies

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2. How We Collect Information

We collect information:

• Directly from you (when placing an order, contacting us, or creating an account)

• Automatically through cookies and analytics tools

• From Shopify and payment providers

• From shipping carriers for delivery purposes

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3. How We Use Your Information

We use your personal information to:

• Process and fulfill your orders

• Arrange shipping and delivery

• Provide customer support

• Communicate order updates

• Prevent fraud and unauthorized transactions

• Improve our website and shopping experience

• Comply with legal and tax obligations

We may also use your email to send marketing communications. You may unsubscribe at any time.

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4. Sharing of Information

We do NOT sell your personal data.

We may share your information only with:

• Shopify (our ecommerce platform provider)

• Stripe and other payment processors

• Shipping companies (DHL, FedEx, postal services)

• Service providers (IT, hosting, analytics)

• Legal authorities if required by law

Each third party processes your information according to their own privacy policies.

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5. Shopify & Stripe Processing

Our store is hosted on Shopify Inc. Your data may be stored through Shopify’s data storage, databases, and applications.

Payments are processed securely through Stripe and/or Shopify Payments in compliance with PCI-DSS security standards.

For more information:

• Shopify Privacy Policy: https://www.shopify.com/legal/privacy

• Stripe Privacy Policy: https://stripe.com/privacy

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6. International Data Transfers

Your information may be transferred and processed outside your country of residence, including the United States and other countries where our service providers operate.

We rely on legally recognized data transfer mechanisms where required.

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7. Data Retention

We retain your personal information only as long as necessary to:

• Fulfill orders

• Maintain business records

• Comply with tax and legal obligations

• Resolve disputes

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8. Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Request correction

• Request deletion

• Request data portability

• Withdraw marketing consent

To exercise these rights, contact us using the information below.

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9. Cookies

We use cookies and similar technologies to:

• Improve website performance

• Analyze traffic

• Remember preferences

• Support advertising and remarketing

You can disable cookies through your browser settings.

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10. Children’s Privacy

Our Services are not intended for individuals under 18 years of age.

We do not knowingly collect personal information from children.

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11. Security

We implement appropriate security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

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12. Refunds and Payment Disputes

All payments made through our store are securely processed via Shopify Payments and/or Stripe.

Refunds are issued in accordance with our separate Refund Policy. When a refund is approved, it will be processed back to the original method of payment used at checkout.

Please note:

• We do not store full credit card details.

• Refund processing times may vary depending on your bank or payment provider.

• If a chargeback or payment dispute is initiated through your bank or card issuer, we reserve the right to provide relevant transaction and delivery information to the payment processor (including Stripe) to resolve the dispute.

• Abuse of chargeback procedures may result in account restrictions.

For full details regarding eligibility, timelines, and conditions for returns or refunds, please review our separate Refund Policy page.

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13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

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14. Contact Information

Fakhre Leather Works LLC

30 N Gould St Ste R

Sheridan, WY 82801

United States

Email: contact@fakhremade.com